Frequently Asked Questions
Everything you need to know about shopping with Poppy Lissiman.
How long will it take for my order to arrive?
Standard domestic shipping typically takes 3-5 business days, while international orders can take between 7-14 business days depending on your location and customs processing.
What is your return policy?
We accept returns on full-priced items within 14 days of delivery. Items must be in their original condition, unworn, and with all tags and packaging intact.
Are your products vegan-friendly?
Yes, Poppy Lissiman is proud to be a cruelty-free brand. All of our handbags and accessories are made from high-quality faux leather and other non-animal derived materials.
Do I have to pay international duties and taxes?
International orders may be subject to local import duties and taxes. These charges are the responsibility of the customer and are determined by your local customs office.
How do I care for my sunglasses?
To keep your frames in top condition, always store them in the provided protective pouch. Clean the lenses using a microfiber cloth and avoid using harsh chemicals or abrasive materials.
Can I cancel or modify my order after it's been placed?
We aim to process orders as quickly as possible. Once an order has been dispatched, we are unable to make changes. Please contact our support team immediately if you need to request a modification.